Frequently Asked Questions
Got questions about our visa, eTA, and travel document assistance service? We've answered the most common ones below.
Are you an official government service?
No. We are a private, independent assistance service. We are not affiliated with any government, embassy, or official immigration authority.
Do you guarantee visa, eTA, or entry approval?
No. We provide form guidance, document checking, and submission support only. All final decisions are made solely by the relevant government authority.
How long does your assistance take?
Most applications are reviewed and guided within 24–48 hours (excluding weekends and public holidays). Urgent support is available for premium packages.
What happens if my application is refused?
We help reduce common errors, but refusals are outside our control. Refunds are available only if we fail to provide the agreed assistance services.
Is my personal information safe?
Yes — we use 256-bit encryption, comply with GDPR and UK data protection laws, and never share your data without consent.
How do I pay for your service?
Securely via credit/debit card through our trusted payment partners. Official government fees are paid separately and directly by you.
What documents do I need to provide?
Typically your passport details and travel plans. We guide you on exactly what is required for your specific destination — no unnecessary documents.
Can I apply for multiple people (family/group)?
Yes. We can assist with group applications. Discounts are available for 3+ people — contact us for details.
What if I make a mistake after submission?
We provide guidance to avoid errors, but changes after submission depend on the government portal. Contact us immediately if needed — we’ll advise on next steps.
How do I contact you after applying?
We provide email support throughout the process and after submission. You’ll receive a confirmation with our direct contact details.
